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Booking an Accessible Hotel Room: What the ADA Requires and What to Ask
Hotel Stays

Booking an Accessible Hotel Room: What the ADA Requires and What to Ask

by THI Research

The ADA rules for reserving accessible hotel rooms, how service animals are handled, questions to ask before you book and where to complain.

Booking an Accessible Hotel Room: What the ADA Requires and What to Ask Read More

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Plain-English explanations of the rules behind flights, hotel stays and international trips, checked against DOT, TSA, CBP and State Department sources.

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  • Flights and Airports (4)
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Check before you go

  1. Your ID works at TSA, or your passport has 6 months left.
  2. Your Known Traveler Number is on the booking.
  3. You know the refund rules if the flight changes.
  4. Your card has room for hotel holds.
  5. You’re enrolled in STEP for trips abroad.

Official sources

  • DOT aviation consumer protection
  • TSA acceptable ID
  • travel.state.gov
  • ADA.gov

Travel Hotels Info

Independent guides to U.S. travel rules: airline refunds, airport ID, accessible rooms, passports and paying abroad.

Problems on a trip?

Airlines: complain to the airline, then to DOT’s Office of Aviation Consumer Protection.

Accessible rooms: ADA complaints go to the Justice Department at ADA.gov.

Abroad: contact the nearest U.S. embassy or consulate.

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